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Agreed Ways of Working: Complaints and Incidents

£15.00

This course looks at how to respond to complaints, the complaints handling process, and how to identify incidents and errors.

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You will learn

  • How to respond to comments and complaints in line with legislation and agreed ways of working
  • Describe who to ask for advice and support in handling comments and complaints
  • Explain the importance of learning from comments and complaints to improve the quality of service
  • Describe how to recognise adverse events, incidents, errors and near misses
  • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses
  • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses

Who is it for?

Roles including:

  • Healthcare Workers
  • Healthcare Managers
  • Healthcare Employees
  • Private Healthcare Workers
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