The course begins with the definition of operational management and goes on to describe how operational management is a multi-disciplinary field that focuses on an organisation’s operations in order to produce a quality product or service and that the successful interaction of teams is essential to a successful business.
The course briefly describes ten management theories which underpin successful operational management and then reviews each one in more detail. These include: The Principles of Lean, Six Sigma, Systems theory and many more.
The responsibilities and key functions of operational management are discussed as a multi-disciplinary function covering HR, assets and costs.
We review the skills of an operational manager, focusing on the six most important ones and the important role of decision making. A framework for operational management is suggested for consideration and three different types of planning are described.
Finally, we review evaluating business performance and the role of policies, procedures and processes.
On completion of this course, learners will:
- Understand operational management approaches and models
- Be able to analyse the key components of operational management including:
- Transformation processes
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
On successful completion of this course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
This course will take approximately 30-45 minutes to complete, depending on learning speed.
This module is aimed at business leaders and professionals.
There are no specific entry requirements for this course.