Menu Close

Don't forget to enter our prize draw once you have Booked / Subscribed

Managing Challenging Conversations

£20.00

This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.

More info...

Overview

This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.

Learning Objectives

On completion of this course, learners will be able:

  • To understand and use the key principles for managing challenging conversations
  • To utilise the skills of communication and listening to generate positive outcomes

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On successful completion of this course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.

Duration

This course will take approximately 30 minutes to complete, depending on learning speed.

Target Audience

This module is aimed at business leaders and professionals.

Entry Requirements

There are no specific entry requirements for this course.

Provider

Reviews

There are no reviews yet.

Be the first to review “Managing Challenging Conversations”