This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
On successful completion of this course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
This course will take approximately 30 minutes to complete, depending on learning speed.
This module is aimed at business leaders and professionals.
There are no specific entry requirements for this course.