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tackling difficult conversations booklet

Managing challenging conversations

staff mental illness team strategy and planning

£20.00

Pocketbooks accelerate learning. Packed with tips, tools and techniques, Pocketbooks provide the knowledge, skills and behaviours which are essential to improving performance, both individually and organisationally. They are written using accelerated learning principles to maximise memory retention and recall. It’s fun to learn with Pocketbooks and new skills are quickly transferred back to the workplace.

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Overview

This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.

This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.

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