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The Basics of Tenancy Management


Providing a professional tenancy management service is an essential requirement for all Registered Providers of social housing. To manage social housing tenancies effectively, you are required to have a basic knowledge of the law and regulations. Registered Social Housing Providers will develop policies and procedures to ensure they achieve the aims of the regulatory standards and comply with the legislation surrounding social housing tenancies at all times.

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When you have completed this online course, you will have an understanding of the following topics in the context of basic tenancy management for a Registered Social Housing Provider:

  • Regulatory framework
  • Legislative background
  • Types of tenancy agreements
  • What is a tenancy agreement
  • Landlord responsibilities
  • Tenant rights and responsibilities
  • Ending tenancies
  • Dealing with tricky issues such as:
    • Changes to a tenancy
    • Relationship breakdown
    • Access to a tenants home
    • Abandoned properties
    • Tenancy fraud and unauthorized sub-letting
    • Former tenants belongings

What does this course cover?

This course covers the following areas:

  • The Regulatory Framework
  • Types of Tenancy
  • Rights and Responsibilities
  • Ending Tenancies
  • Gaining Access
  • Practice Questions

The Basics of Tenancy Management Course Certificate

On completion of this course you will be able to download a Virtual College certificate which can be prints and filed for your records. The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.



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