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Giving Customers a Positive Impression in Hospitality


This course will teach employees how to comply with the relevant legislation, understand why organisations have policies and procedures and learn how to communicate information to customers in a friendly manner.

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Course Description

This Giving Customers a Positive Impression course for the hospitality industry provides an overview of key customer service issues in a hospitality setting relevant to all roles within hospitality businesses, such as servers, waiting staff, hosts and more.

Completing this course will help you to meet your legal obligations within the hospitality industry and minimise the risk of bad publicity or legal action through poor quality interactions between staff and customers.

Learners will gain a wider awareness of the following legislation:

  1. Health and Safety at Work Act 1974
  2. Data Protection Act 1998
  3. Equality Act 2010
  4. Consumer Protection Act 1997
  5. Sale and Supply of Goods Act 1994


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